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Knowledgebase Updates
Ticket lists fail to finish rendering
Occasionally (two known instances so far), one of the ticket lists will silently fail to completely render when loading a mail tab, but *will* render completely when you click refresh.
This turns out to be a memory allocation problem, where Cerberus i...
Source: http://www.cerberusweb.com/kb/article/45
KB Import fails with "Input is not proper UTF-8" message
If your KB import fails as improper UTF-8, it's possible that come of your articles contain invalid, Microsoft-specific, characters.
The first line of the warning (you may need to turn on display_errors in your php.ini file) should tell you what line ...
Source: http://www.cerberusweb.com/kb/article/44
Where can I find the official documentation?
The Cerberus Helpdesk 4.0 official documentation can be found here:http://wiki.cerb4.com/wiki/Main_Page
Source: http://www.cerberusweb.com/kb/article/12
Ticket Overview counts don't match the number in the list
If you find yourself in a situation where your Overview page displays counts that just won't seem to match up to the ticket lists (like it *says* there are 4 messages in the Inbox, but none show up when you click on it), you may have an invalid Group S...
Source: http://www.cerberusweb.com/kb/article/43
How do I add my company logo to the top of the helpdesk?
To personalize your helpdesk, see the examples from the documentation:http://wiki.cerb4.com/wiki/Getting_Started#Personalizing_.28Logo.2FTitle.29...
Source: http://www.cerberusweb.com/kb/article/4 |
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